1. Booking Confirmation

• All bookings made through our online hotel booking engine are subject to availability and confirmation by the hotel.
• Upon completion of your booking, you will receive a confirmation email with the details of your reservation. Please review this confirmation carefully and contact us immediately if any discrepancies are found.

2. Payment

• Payment for your reservation is required at the time of booking unless otherwise stated.
• We accept payment via credit/debit card, bank transfer, or any other payment method specified on our website.
• All prices displayed are inclusive of applicable taxes unless otherwise stated.

3. Cancellation and Modification

• The booking is Non-Refundable and cannot be amended, canceled or modified. Failure to arrive at our premise will be treated as a No-Show and no refund will be given.

4. Check-In and Check-Out

• Check-in and check-out times vary by hotel and are specified in your booking confirmation.
• Early check-in or late check-out may be available upon request and subject to availability. Additional charges may apply.

5. Guest Responsibilities

• Guests are responsible for providing accurate booking information and ensuring compliance with hotel policies.
• Any additional services or amenities not included in the booking must be arranged directly with the hotel and may be subject to additional charges.

6. Privacy

• We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and disclose your data.

8. Governing Law

• These terms and conditions are governed by the laws of Malaysia. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Malaysia.

9. Changes to Terms and Conditions

• We reserve the right to update or modify these terms and conditions at any time without prior notice. Please review this page regularly for any changes.

By using our online hotel booking engine, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at [email protected] or [email protected] .

Tasik Kebun Serendah Resort’s Booking Cancellation & Modification Policy

1. Cancellation Period and Fees:

● The booking is Non-Refundable and cannot be amended, canceled or modified. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given.

2. No-Show Policy

● Guests who fail to arrive without prior notice will be considered as no-show.
● No-shows will be charged the full booking amount and will not be eligible for any refunds.
● If the booking is for more than one night, no-show will be considered when the guest didn’t turn up for the second day’s check in time and the management didn’t receive any calls/ notifications from the client.

3. Late Check In

● Guests must inform the management of any late check-ins at least before 6pm on the arrival date. Late check-in is defined as any check-ins outside of our check-in time (3pm to 6pm of your scheduled arrival date). Otherwise, the management has full right to reconsider the availability of the room and the guest would be considered as a no-show.

4. Special Circumstances

● In the event of unforeseen circumstances , such as natural disasters and/or travel restrictions, exceptions to the cancellation policy may be made at the discretion of the management.

5. Group Bookings

● Please contact us to get more information about our terms and conditions for the group bookings.

6. Communication

● All cancellation requests must be made in writing via email or through our online booking platform.
● It is the guests responsibility to obtain confirmation of the cancellation from the resort.

7. Exceptions:

● All promotional rates or special offers abide by any cancellation policy. By making a reservation at our resort, you acknowledge and agree to abide by the terms of this cancellation and modification policy. Please don’t hesitate to contact us for any queries and/or clarifications.